Privacy policy

Effective Date: March 10, 2026
Website: https://logtracehq.com

Introduction

Logtrace Limited (“Logtrace”, “we”, “us”, or “our”) operates Logtrace, an audit trail and system logging platform that helps organizations record, monitor, and analyze system activity.

This Privacy Policy explains how we collect, use, and protect personal information when you use:

  • the Logtrace website
  • the Logtrace platform
  • APIs and integrations
  • any related services (collectively, the “Service”)

By using the Service, you agree to the practices described in this Privacy Policy.

Logtrace is headquartered in Uganda and operates under the laws of the Republic of Uganda, including the Data Protection and Privacy Act, 2019.

Information We Collect

1. Information You Provide

You may provide personal information when you:

  • create a Logtrace account
  • contact us for support
  • subscribe to updates
  • purchase a paid plan

This information may include:

  • Name
  • Email address
  • Company name
  • Billing information
  • Account credentials
  • Communication history

2. Log and Event Data

Because Logtrace is a logging infrastructure platform, customers may send system logs, events, and audit records to our platform.

This data may include:

  • application events
  • API request logs
  • authentication events
  • system errors
  • infrastructure activity
  • user activity logs generated by customer applications

This information is referred to as Customer Log Data.

Logtrace processes Customer Log Data solely to provide the logging and audit trail services requested by the customer.

Customers remain responsible for the data they send to Logtrace.

3. Automatically Collected Information

When you use our website or dashboard, we may automatically collect:

  • IP address
  • browser type
  • device information
  • pages visited
  • usage patterns
  • timestamps of access

This information helps us improve platform performance and security.

4. Cookies and Tracking Technologies

Logtrace may use cookies and similar technologies to:

  • maintain login sessions
  • remember user preferences
  • analyze platform usage
  • improve website performance

You can control cookies through your browser settings.

Disabling cookies may affect certain features of the Service.

5. How We Use Information

We may use collected information to:

  • operate and maintain the Logtrace platform
  • provide logging, monitoring, and audit trail services
  • manage user accounts
  • provide customer support
  • improve platform performance
  • detect security threats and misuse
  • communicate updates and security alerts
  • comply with legal obligations

We do not sell personal data to third parties.

6. Customer Data Processing

When customers send logs or audit records to Logtrace:

  • Logtrace acts as a data processor
  • The customer acts as the data controller

Logtrace processes this data only according to the customer’s instructions and our service agreements.

Customers are responsible for ensuring that their use of Logtrace complies with applicable privacy and data protection laws.

7. How We Share Information

We may share information with:

8. Service Providers

Third-party providers that help us operate the platform, including:

  • cloud hosting providers
  • monitoring tools
  • analytics providers
  • payment processors

These providers only access data necessary to perform their services.

We may disclose information if required to:

  • comply with legal obligations
  • respond to lawful requests by authorities
  • protect the rights, safety, or property of Logtrace or others
  • prevent fraud or security threats

10. Business Transfers

If Logtrace undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

11. Data Retention

We retain personal information and system logs only for as long as necessary to:

  • provide the Service
  • maintain security records
  • comply with legal obligations

Customers may configure log retention policies within the platform. After retention periods expire, logs may be deleted or anonymized.

12. Security

Logtrace implements technical and organizational safeguards to protect information, including:

  • encrypted connections (HTTPS)
  • access controls
  • monitoring and auditing systems
  • infrastructure security practices

However, no system can guarantee absolute security.

13. International Data Transfers

Although Logtrace is based in Uganda, data may be processed or stored in infrastructure located in other countries depending on our hosting providers.

We take reasonable measures to ensure data protection standards are maintained.

14. Your Rights

Depending on applicable laws, you may have rights to:

  • access your personal information
  • request correction of inaccurate data
  • request deletion of personal information
  • object to certain processing activities

Requests may be submitted to the contact address below.

15. Third-Party Services

The Logtrace website may contain links to third-party services.

We are not responsible for the privacy practices of those services.

We recommend reviewing their privacy policies.

16. Children’s Privacy

The Service is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made:

  • the Effective Date will be updated
  • the revised policy will be posted on our website

Continued use of the Service indicates acceptance of the updated policy.

18. Contact Information

If you have questions about this Privacy Policy, contact us:

Logtrace Limited
Website: https://logtracehq.com
Email: team@logtracehq.com